Helpdesk

Milestones free Autism Helpdesk will be closed for routine maintenance beginning Friday March 31st and reopening Monday April 10th. We are unable to accept new helpdesk inquiries at this time. Please return on April 10th to complete an intake form. If you are experiencing a medical emergency, please contact your nearest hospital emergency department. 

• If you are experiencing a behavioral health challenge, please contact your local County Board of Developmental Disabilities.
• If you are experiencing a behavioral health crisis and reside in Cuyahoga County:
• For individuals under 20 yrs. old please call the Bellfaire Mobile Crisis at (888) 418-MRRS.
• For individuals over 20 yrs. old please contact Frontline Mobile Crisis Unit at (216) 623-6888.

Looking for help but unsure of where to start?
The Milestones free Helpdesk serves as your local autism services guide, connecting you with the best, trusted resources to meet your needs.

Anyone can use the Helpdesk to find the best services for their family, friend, client or self. Contact us with your resource needs at 216.464.7600 ext. 200 or by completing an intake form below. Our staff then does the research for you, creating a customized list of resources based on your request.

Is Spanish your primary language? Milestones has Spanish-speaking staff ready to take your call. Contact the Spanish Helpdesk at 216.464.7600 ext. 5 for assistance.

The Helpdesk can connect you to: Therapists, Tutors, Assessment, Doctors, Support Groups, Social Opportunities, Respite Care, Funding Resources… and more!

When you call, you’re connected to master’s level social workers who specialize in early intervention, school-age services, transition to adulthood, older adulthood care, low income populations and medically fragile individuals.

Please note the Helpdesk is not an emergency line to call during a behavioral crisis. In case of emergency, please reach out directly to your local county board of developmental disabilities.

Need more support? Milestones’ private one-on-one consultations offer in-depth, individualized guidance to give you the knowledge and confidence to move forward. Our autism experts are here to help you build a customized plan for facing a present challenge or to prepare for the future.

Success Stories

"Thank you for being so supportive and kind. I’ve felt alone on this journey for a very long time.  When my son was diagnosed with autism in 1995, there were absolutely no resources. I’m so appreciative to your staff and to Milestones to have a listening ear and an advocate for not only my son but for this Mom who has been on this road for a very long time. Bless you!!” - Jennifer Clark, Parent, Bowling Green, KY

"Our family was in crisis mode, we were given a list of the kind of help he needed but didn't know where to turn for the help. We flew all over the country seeking advice, but suggestions were vague and we couldn't find the hands on help we needed. Milestones provided our family with the information and support we couldn't find elsewhere and we want to ensure its sustainability well into the future.” - Carol Lader, Grandparent

Meet our Knowledgeable Team