Helpdesk

Looking for help but unsure of where to start?
The Milestones free Helpdesk serves as your local autism services guide, connecting you with the best, trusted resources to meet your needs.

Anyone can use the Helpdesk to find the best services for their family, friend, client or self. Contact us with your resource needs at 216.464.7600 ext. 200 or by completing an intake form below. Our staff then does the research for you, creating a customized list of resources based on your request.

Is Spanish your primary language? Milestones has Spanish-speaking staff ready to take your call. Contact the Spanish Helpdesk at 216.464.7600 ext. 5 for assistance.

Milestones Helpdesk services are currently closed and unable to accept new Helpdesk inquiries from 11/18/22-11/28/22. Please visit our Helpdesk again after 11/28/22 and we are happy to assist you.

If you are in need of immediate assistance please contact your Support Administrator with your local county board of developmental disabilities.  If you are experiencing a behavioral crisis please contact the Frontline Crisis line at 216.623.6888 or the Behavioral crisis line at  1.800.720.9616.  

The Helpdesk can connect you to: Therapists, Tutors, Assessment, Doctors, Support Groups, Social Opportunities, Respite Care, Funding Resources… and more!

When you call, you’re connected to master’s level social workers who specialize in early intervention, school-age services, transition to adulthood, older adulthood care, low income populations and medically fragile individuals.

Please note the Helpdesk is not an emergency line to call during a behavioral crisis. In case of emergency, please reach out directly to your local county board of developmental disabilities.

Need more support? Milestones’ private one-on-one consultations offer in-depth, individualized guidance to give you the knowledge and confidence to move forward. Our autism experts are here to help you build a customized plan for facing a present challenge or to prepare for the future.

Success Stories

"Thank you for being so supportive and kind. I’ve felt alone on this journey for a very long time.  When my son was diagnosed with autism in 1995, there were absolutely no resources. I’m so appreciative to your staff and to Milestones to have a listening ear and an advocate for not only my son but for this Mom who has been on this road for a very long time. Bless you!!” - Jennifer Clark, Parent, Bowling Green, KY

"Our family was in crisis mode, we were given a list of the kind of help he needed but didn't know where to turn for the help. We flew all over the country seeking advice, but suggestions were vague and we couldn't find the hands on help we needed. Milestones provided our family with the information and support we couldn't find elsewhere and we want to ensure its sustainability well into the future.” - Carol Lader, Grandparent

Meet our Knowledgeable Team