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Milestones Autism Resources

4853 Galaxy Parkway, Suite A
Warrensville Heights, OH 44128

Phone: (216) 464-7600

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Helpdesk Spanish Support PRN

Job / Posted November 10, 2021

Milestones Autism Resources is a non-profit organization dedicated to improving the lives of autistic individuals, families, caregivers and professionals by educating, coaching, and connecting them to trusted resources.

Job Description:

Helpdesk Spanish Support PRN will work within a team structure supervised by the Program Manager to provide Helpdesk support to Spanish speaking individuals contacting Milestones.

  • Coach and refer individuals, parents and professionals
    • Answer calls and emails seeking autism-related questions and knowledgeable advice.
    • Compile resources and recommendations. Discuss options and referrals.
    • Document though case notes and follow-up at regular intervals
    • Common topics include:
      • New diagnosis
      • School & IEP issues
      • Social & recreational opportunities
      • Therapy service providers
      • Transition to adulthood
      • Funding & insurance
    • Build and foster relationships with agencies serving the Hispanic community
    • Develop resources, such as finding Spanish speaking providers and resources
    • Making presentations to Spanish speaking partners and families
    • Report activities and outcomes for quarterly grant reports
    • Other Duties as specified


  • Fluent or Excellent ability in oral and written Spanish. Prefer someone with experience working with local Spanish speaking communities.
  • Excellent written and verbal communication, problem solving, interpersonal skills
  • Experience working with families and consumers with ASD or I/DD
  • Associate’s or higher degree or 2 years work experience in Social Work, Education, Counseling, Human Services or related field.
  • Comfortable with technology and conducting services via virtual means

Read this full job description for more information.

Applicants should apply for this position through Indeed.com.

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Call: (216) 464-7600 x200